Emergencies
Iowa State University
Undergraduate International Travel and Study Abroad Programs
Group Leaders should contact Iowa State's international insurance provider for all emergency situations.
On Call International - travel insurance resources
- Plan information portal
Portal group ID: 100118CPPD21
Plan documents, contact and claim forms, pre-trip preparation resources
- Security, medical or emergency claims assistance:
Phone: +1 603-952-2056 (collect world wide)
1-888-226-9576 (toll free US or Canada)
24/7 live chat
mail@oncallinternational.com
- Non-emergency claims
tpaclaims@oncallinternational.com
- Customer service/benefit questions (M-F 9am-5pm)
Phone: 1-888-226-9576 (US or Canada)
contact@oncallinternational.com
Definition of Emergency:
- Pandemic
- Political/civil unrest
- Natural or human disaster (earthquake, flood, hurricane, fire, nuclear incident)
- Death
- Serious illness or injury
- Assault (physical/sexual)
- Missing participant
- Arrest